On Thursday October 2 2025 the Commonwealth Bank of Australia (CBA) faced a major outage that stopped online banking services for many customers across the country. The problem started around 11:30 AM AEST and lasted until about 2:30 PM AEST affecting millions of people trying to use the bank.
What Happened During the Outage?
During this time customers could not log in to the CommBank app or NetBank. Many people could not see their account balances or make payments. Some also had trouble using ATMs or completing transactions.
How Customers Reacted
The outage caused frustration for many especially those needing to pay bills or access money quickly. Social media was full of posts from unhappy customers. Some people had no access to cash and others could not finish important transactions.
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How the Bank Responded
CBA quickly released a statement saying they knew about the problem and were working to fix it. By 2:30 PM AEST they confirmed services were back to normal. The bank apologized for the inconvenience and thanked customers for being patient.
Reason for the Outage
The bank did not give a clear reason for the outage. They only said it was an “issue” affecting some of their services and did not share more details about what went wrong.
What Can Be Learned
This outage shows how important it is for banks to have reliable systems. Even though CBA fixed the problem quickly it shows that banks need to keep improving their systems and communication with customers.
Tips for Customers
Customers can take some steps to avoid problems during outages:
- Have backup payment options like another card
- Keep some cash for emergencies
- Check account balances often
- Follow the bank’s updates to stay informed
Other Outages in the Past
CBA is not the only bank to have outages. Other banks in Australia and around the world have had similar problems. In May 2025 CBA had another outage that stopped money transfers but it was fixed in a few hours. These problems show banks need stronger systems and better customer support.
Regulators and Bank Responsibility
Regulators may check this outage to see if the bank is keeping its systems reliable. Banks must make sure their services work all the time. Frequent outages can bring extra scrutiny from authorities.
Trust and Customer Confidence
Outages like this can make people lose trust in banks. Customers expect safe and continuous access to their money. Problems like this make people worry about how secure and dependable online banking really is.
Conclusion
The October 2 2025 outage at Commonwealth Bank shows how important online banking is for everyday life. The bank fixed the problem fast but it also shows they need to keep improving systems to avoid future issues. Customers should stay prepared with backup plans to manage their money when services are down.
